InterView Question

Interview Questions

1. What is Apex?

Ans: It is the technology of salesforce.com which is similar to Java programming with object oriented concepts and to write our own custom logic.

2. What is S-Control?

Ans: S-Controls are completely based on Javascript. These S- Controls are deprecated in 2007 because it is not supporting Apex Language properly. Now S-Controls are superseded by Visualforce now.

3. What is a Visualforce Page?

Ans: Visualforce is the new markup language from salesforce, by using which, we can render the standard styles of salesforce.

We can still use HTML here in Visualforce. Each visualforce tag always begins with “apex” namespace.

All the design part can be determined by using Visualforce Markup Language and the business logic can be written in custom controllers associated with the Page.

4. Will Visual force still supports the merge fields usage like S-control ?

Ans: Yes. Just like S-Controls, Visualforce Pages support embedded merge fields, like the {!$User.FirstName}

{!Account.Name}

5. Where to write Visualforce code?

Ans: We can write the code basically in 3 ways.

a. setup->App Setup->Develop->Pages and create new Visulaforce page.

b. Setup -> My Personal Information -> Personal Information -> Edit check the checkbox development mode. When we run the page like this, https://ap1.salesforce.com/apex/MyTestPage. we will find the Page editor at the bottom of the page. we can write page as well as the controller class associated with it, there itself.

c. Using EclipseIDEwe can create the Visulaforce page and write the code.

6. What are Apex Governor Limits?

Ans: Governor Limits are runtime limits enforced by the Apex runtime engine. Because Apex runs in a shared, multitenant environment, the Apex runtime engine strictly enforces a number of limits to ensure that code does not monopolize shared resources. Types of limits that Apex enforces are resources like memory, database resources, number of script statements to avoid infinite loops, and number of records being processed. If code exceeds a limit, the associated governor issues a runtime exception.

Interview Questions

7. What are the types of sandboxes and what is the difference?

Ans: Salesforce gives us the ability to create multiple copies of organization in separate environments for a variety of purposes, such as testing and training, without compromising the data and applications in Salesforce production organization. These copies are called sandboxes and are nearly identical to Salesforce production organization

Sandboxes are completely isolated from Salesforce production organization, so operations we perform in sandboxes do not affect Salesforce production organization, and vice versa.

The sandbox types are:

Configuration Only:

Configuration-only sandboxes copy all of production organization's reports, dashboards, price books, products, apps, and customizations under Your Name ->Setup, but exclude all of organization's standard and custom object records, documents, and attachments. Creating a configuration-only sandbox can decrease the time it takes to create or refresh a sandbox from several hours to just a few minutes, but it can only include up to 500 MB of data. We can refresh a configuration-only sandbox once per day.

Developer Sandbox:

Developer sandboxes are special configuration-only sandboxes intended for coding and testing by a single developer. Just like configuration-only sandboxes, developer sandboxes copy all application and configuration information to the sandbox. Developer sandboxes are limited to 10 MB of test or sample data, which is enough for many development and testing tasks. We can refresh a developer sandbox once per day.

Full Cpoy SandBox

Full sandboxes copy entire production organization and all its data, including standard and custom object records, documents, and attachments.

8. How to schedule export or take the backup of salesforce?

Ans: Salesforce allows us to obtain a copy of all data using the data export feature. We can generate backup files manually once every six days or schedule them to generate automatically at weekly or monthly intervals.

The backup file will come to us in the form a zip file that contains all of organization’s data in a set of CSV (comma-separated values) files. If we do not see the data export feature, contact salesforce.com support to have the Data Export Service activated.

The following path will tells us how to schedule the export

Click Setup -> Data Management -> Data Export -> Schedule Export

Note: 1. we have 48 hours from the time we are notified the backup is available to download the backup file.

2. The email notification for backups goes to the email address in Salesforce of the person logged in who schedules the backup

Interview Questions

9. Do governor limits apply to sandbox instances?

Ans: Governor Limits do apply to all Salesforce instances (trial, developer, and production or sandbox environments). However code coverage and successful execution of test classes is only enforced when deploying to a production environment.

10. What is difference in ISNULL and ISBLANK?

Ans: Both Determines if an expression has a value and returns TRUE if it does not. If it contains a value, this function returns FALSE

ISBLANK (expression): The expression allows both number and text fields.

Both number and text fields

ISNULL(expression): Here the expression allows only number fields.

Only number fields

11. What is the difference between the Workflow and Approval Process?

Ans: Workflow Rules and Approval Processes can be used together

Workflow Rules

Approval Processes

Are triggered upon Save

Are triggered only when a user clicks “Submit for Approval” button

Consist of one set of criteria and actions

Consist of multiple steps

Have an entry criteria, step criteria and step actions

Have Initial submission actions, rejection and approval actions and actions for each step

Can be modified or deleted

Some attributes can’t be modified , processes must be deactivated before they can be deleted

12. When we can’t add Time dependent action in Workflow rule?

Ans: We can’t add time-dependent actions to a rule if we choose “Every time a record is created or edited” evaluation rule criteria.

13. What are the types of email templates available in salesforce.com?

Ans: There are four kinds of Email Templates

a. Text

b. HTML with Letter Head

c. Custom HTML

d. Visualforce

14. What is Roll up summary field in Salesforce?

Interview Questions

Ans: A read-only field that displays the sum, minimum, or maximum value of a field in a related list or the record count of all records listed in a related list. Thus, we can say that Roll up summary field can only be created on Master object.

15. What are the Record Types?

Ans: Record types used to display different picklistvalues and page layouts to different users based on their profiles

16. Have you implemented Record Types in your project?

Ans: Yes, we have created Record Types and we have done Page Layout Assignment also

17. How to make the Record type as a default?

Ans: By using the Profiles.

Go to the particular profile and by using Record Type Settings we can make the Record Type as a default

18. What will happen if the Account is deleted?

Ans:If the Account is deleted then Contact, Opportunity will also be deleted from Salesforce which are related to that Account.

19. How many types of the relationship fields available in Salesforce?

Ans: There are four types of relationships in salesforce

a. Master Detail

b. Many to Many

c. Lookup

d. Hierarchical (It is available only on User Object)

20. What is Hierarchical Relationship? Does you ever used in your project?

Ans:It is the relationship available on User object which allows users to click a lookup icon and select another user from a pop-up list.

This type of relationship is a special lookup relationship available only for the user object. It allows creating a Manager Field on the user object to relate another user.

This relationship will acts as a Self relationships.

21. How to create many too many relationships between object?

Ans: Create one custom object, which should have autonumber as unique identification and create two Master - Detail relationships for this object. And this Object is called as Junction object.

22. What is JUNCTION object?

Ans:A Junction object is a Custom object with two Master-Detail relationships. Using this custom junction object, we can model a “many-to-many” relationship between two objects.

23. Say If we created a junction object A with masters B and C? Suppose if we try to delete the records in C what happens to the child?

Ans: Childs will also delete as per the properties of Master- Detail relationship.

24. In Which sequence Trigger and automation rules run in Salesforce.com

Ans: The following is the order salesforce logic is applied to a record.

1. Old record loaded from database

2. New record values overwrite old values

3. System Validation Rules

4. All Apex “before” triggers

5. Custom Validation Rules

6. Record saved to database (but not committed)

7. All Apex “after” triggers (EE / UE only)

8. Assignment rules

9. Auto-response rules

10. Workflow rules

11. Escalation rules

12. Parent Rollup Summary Formula value updated (if present)

13. Database commit

25. If one object in Salesforce have 2 triggers which runs “before insert”. Is there any way to control the sequence of execution of these triggers?

Ans: Salesforce.com has documented that trigger sequence cannot be predefined. As a best practice create one trigger per object and use comment blocks to separate different logic blocks.

26. How to delete the User from Salesforce?

Ans: As per now, salesforce does not allow to delete any user, however we can deactivate the user.

27. How to delete the user’s data from Salesforce?

Interview Questions

Ans: To delete the Users Data go to Your Name -> Setup -> Administration Setup -> Data Management -> Mass Delete Record, from there select the objects like Account, Lead etc and in criteria select the users name and delete all records of that user related to particular object.

28. How to restrict the user to see any record let’s say opportunity?

Ans: Set up opportunity sharing to be private in Organization Wide Defaults. If both users are admins or have view all permissions at profile level on opportunity, then that overrides private sharing.

29. What is the difference between trigger.new and trigger.old in Apex?

Ans: Trigger.new : Returns a list of the sObject records which we are going to insert into database

Note that this sObject list is only available in insert and update triggers, and the records can only be modified in before triggers

Trigger.old: Returns a list of the sObject records which already there in database

Note that this sObject list is only available in update and delete triggers.

30. How to restrict any Trigger to fire only once?

Ans: Triggers can fire twice, once before workflows and once after workflows. For this, add a static boolean variable to a class, and check its value within the affected triggers.

31. What is difference between WhoId and WhatId in the Data Model of Task?

Ans: WhoID refers to people things. So that would be typically a Lead ID or a Contact ID WhatID refers to object type things. That would typically be an Account ID or an Opportunity ID

32. How to display error messages in the visualforcepage?

Ans:In Apex use below code to create the error message for visualforce.

Apexpages.addMessage(newApexPages.Message (ApexPages.Severity.ERROR, 'Required fields are missing. '));

In Visualforce page add below tag where we want to display the error message.

<apex:pageMessages></apex:pageMessages>

33. What is property in Apex? Explain with advantages.

Interview Questions

Ans: Apex mainly consists of the syntax from the well-known programming language Java.As a practice of encapsulation in java we declare any variable as private and then create the setters and getters for that variable.

Private String name;

Public void setName(String n)

{

Name=n;

}

Public String getName()

{

Return name;

}

However, the Apex introduced the new concept of property from language C# as shown below:

publicString name {get; set;}

It has another advantage in “number of lines of code” limit by salesforce which will drastically reduced.

34. What is the controller extension?

Ans: Any apex class having a public constructor with Custom Controller or Standard Controller object as a single argument is known as controller extension.

35. Explain the need or importance of the controller extension?

Ans: Controller extension is very useful and important concept introduced by the salesforce recently. It gives the power to programmer to extend the functionality of existing custom controller or standard controller. A Visualforce can have a single Custom controller or standard controller but many controller extensions. We can say that the custom extension is the supporter of custom or standard controller.

36. How to read the parameter value from the URL in Apex?

Ans: Consider that the parameter name is “Test”.

String Test = Apexpages.currentPage().getParameters().get(‘Test’);

37. What is lookup relationship?

Interview Questions

Ans: It is the relationship which is used to connect the two objects

Properties of Lookup Relationship:

 We can create upto 25 lookup Relationships

 Lookup can be create if records already exists

 If we deletes the Parent record, then the Childs will not be deleted

 Optional

 The OWD’s cannot be inherited from the Parent object if we have lookup relationship between them

 Editable field

38. What is Master detail Relationship?

Ans:It is the relationship which is used to connect the two objects

Properties of Master-Detail Relationship:

 We can create upto2 Master-Detail Relationships

 Master- Detail Relationship cannot be created if records already exists

 If we deletes the Parent record, then the Childs will be deleted

 Mandatory

 The OWD’s can be inherited from the Parent object if we have lookup relationship between them

 Read Only field

39. What is Master Detail relationship and look up relationship in Salesforce? What is the difference?

Ans: The Master-Detail and Look up relationships are used to connect two objects. They are one to many relationships. The differences are:

Lookup Relationship

Master-Detail Relationship

We can create 25 lookup relationships for both standard and custom objects

We can create 2 Master-Detail relationships for custom objects

Lookup Relationship can be created if records already exists

Master-Detail relationship cannot be created if records already exists

If we deletes the parent record, then Childs will not be deleted

If we delete the parent record, then childs will be deleted automatically

Optional

Mandatory

The Ownership and the sharing of a child record are not determined by the parent

The Ownership and the sharing of a detail record are determined by the Master

Interview Questions

record

record

Editable field

Read Only field

40. Can we convert the lookup relationship to Master Detail relationship?

Ans: We can convert the lookup relationship to master detail relationship if and only if all the existing record has valid lookup field.

41. In How much ways we can invoke the Apex class?

Ans:

1. Visualforce page

2. Trigger

3. Web Services

4. Email Services

42. Can we create Master Detail relationship on existing records?

Ans: No, first we have to create the lookup relationship then populate the value on all existing record and then we have to convert it.

43. How validation rules executed? Is it page layout / Visualforce dependent?

Ans: The validation rules run at the data model level, so they are not affected by the UI. Any record that is saved in Salesforce will run through the validation rules.

44. What is the difference between database.insert and insert?

Ans: insert is the DML statement which is same as databse.insert. However, database.insert gives more flexibility like rollback, default assignment rules etc. we can achieve the database.insert behavior in insert by using the method setOptions(Database.DMLOptions)

Important Difference:

If we use the DML statement (insert), then in bulk operation if error occurs, the execution will stop and Apex code throws an error which can be handled in try catch block.

If DML database methods (Database. Insert) used, and then if error occurs the remaining records will be inserted / updated means partial DML operation will be done.

45. Other than SOQL and SOSL what is other way to get custom settings?

Ans: Other than SOQL or SOSL, Custom settinghastheir own set of methods to access the record.

For example: if there is custom setting of name ISO_Country,

ISO_Country__c code = ISO_Country__c.getInstance(‘INDIA’);

//To return a map of data sets defined for the custom object (all records in the custom object), //we would use:

Interview Questions

Map<String,ISO_Country__c>mapCodes = ISO_Country__c.getAll();

// display the ISO code for India

System.debug(‘ISO Code: ‘+mapCodes.get(‘INDIA’).ISO_Code__c);

//Alternatively we can return the map as a list:

List<String>listCodes = ISO_Country__c.getAll().values();

46. What happen if child have two master records and one is deleted?

Ans: Child record will be deleted.

This question will mainly ask when they asked how to achieve many to many relationships. Then we can answer by using Junction Object and two master detail relationships. Then next question would be what will happen if we delete one master record?

47. What is Difference in render, rerender and renderas attributes of visualforce?

Ans: render – It works like “display” property of CSS. Used to show or hide element.

rerender: If we want to refresh partial page in Visual force page we have to use rerender

render as: By using this we can convert entire visual force into PDF,doc and excel. The syntax is

Render as = “pdf”

48. What is Scheduler class in Apex?

Ans: The Apex class which is programed to run at pre-defined interval. Class must implement schedulable interface and it contains method named execute(). There are two ways to invoke scheduler:

1. Using UI

2. Using System.schedule

The classes which implements interface schedulable get the button texted with “Schedule”, when user clicks on that button, new interface opens to schedule the classes which implements that interface. To see what happened to scheduled job, go to “Monitoring | Scheduled jobs “

49. Explain Permission sets?

Ans:A permission set is a collection of settings and permissions that give users access to various functions. The settings and permissions in permission sets are also found in profiles, but permission sets extend users’ functional access without changing their profiles.

A profile will have many users. If we change the permissions at profile level, then all the users associated with that profile will change. If we want extend the permissions for only for particular users, and then we have to create permission set and assign it to the user.

Interview Questions

50. What is the difference between External ID and Unique ID?

Ans:External ID field:This is a field that usually references an ID from another (external) system.

Ex: For instance, if the customer has an Oracle Financials system that they will be linking with salesforce.com, it may be easier for them to be able to refer to the Oracle ID of account records from within salesforce. So they would create an external ID in salesforce.com and they would load the Oracle ID into that field for each account. They can then refer to that ID field, rather than the salesforce.com id.

Note: 1. if we have an external ID field, the field becomes searchable in the sidebar search. We also can use the upsert API call with the external ID to refer to records.

2. External Id available for Text, Number and Email field types.

3. External Id is used in upsert operations in the Data Loader

 If external id is not matched then a new record is created.

 If external id matched once then record will be updated.

 If external id is matched multiple times then error occurs.

Unique ID field:

This is a setting for the field that will prevent us from using the same value in multiple records for the unique field.

So if I create a 5 character text field and make it unique, and I create a record with the value “12345” i will not be able to create another record with that same value in the unique field. If i try to do so, I will get an error saying that the value is already in use.

51. How to get the picklist value in Apex class?

Ans:Using Dynamic apex, we can achieve this. On object of field type picklist, call getDescribe(). Then call the getPicklistValues() method. Iterate over result and create a list and bind it to <apex:selectOptions>.

52. What is the Custom Controller?

Custom Controller:A custom controller is a class written in Apex that implements all of a page's logic.

If we use a custom controller, we can define new behaviors, but we must also reimplement anyfunctionality that was already provided in a standard controller.

53. What are the types of controller in visual force?

Ans:There are basically two types of Controller in Visual force page.

1. Standard Controller and

Interview Questions

2. Custom Controller

3. Controller Extensions

Controller definition:AVisualforce controller is a set of instructions that specify what happens when a user interacts with the components specifiedin associated Visualforce markup, such as when a user clicks a button or link.

Controllers also provide access to the data thatshould be displayed in a page, and can modify component behavior.

Standard Controller:A standard controller consists of the same functionality and logic that is used for a standard Salesforce page. For example, if you use the standard Accounts controller, clicking a Save button in a Visualforce page results in the same behavior as clicking Save on a standard Account edit page.

Custom Controller:A custom controller is a class written in Apex that implements all of a page's logic.

If we use a custom controller, we can define new navigation elements or behaviors, but we must also reimplementanyfunctionality that was already provided in a standard controller.

Controller Extensions:A controller extension is a class written in Apex that adds to or overrides behavior in a standard or custom controller.Extensions allow us to leverage the functionality of another controller while adding our own custom logic.

54. How many Controllers can be used on single VF page?

Ans: Only one controller can be used salesforce. Other than them, Controller extension can be used. There may be more than one Controller extention.

<apex:pagestandardController="Account" extensions="ExtOne,ExtTwo" showHeader="false">

</apex:page>

if the extension classes ExtOne and ExtTwo, both have the method getFoo() then the method of ExtOne will be executed.

A controller extension is any Apex class that contains a constructor that takes a single argument of type ApexPages.StandardController or CustomControllerName, where CustomControllerName is the name of a custom controller that we want to extend.

55. Explain System.runAs()?

Ans: Generally, all Apex code runs in system mode, and the permissions and record sharing of the current user are not taken into account. The system method, System.runAs(), lets us to write test methods that change user contexts to either an existing user or a new user. All of that user’s record sharing is then applied.

Interview Questions

System.runAs(u) {

// The following code runs as user 'u'

Account a= new Account();

a.Name=’Test Account’;

insert a;

}

56. Explain Test.setPage()?

Ans:It is used to set the context to current page, normally used for testing the visual force controller.

57. What is the Custom Settings?

Ans: custom setting that provides a reusable set of static data that can be accessed across your organization. There are two types of custom settings.

Custom settings are similar to custom objects and enable application developers to create custom sets of data, as well as create and associate custom data for an organization, profile, or specific user.

All custom settings data, which enables efficient access without the cost of repeated queries to the database. This data can then be used by formula fields, validation rules, Apex, and the Web services API.

58. What are the Types of Custom Settings?

Ans: There are two types of Custom Settings

a. List Custom Settings

b. Hier archy Custom Settings

59. Difference between SOSL and SOQL in Salesforce?

Ans:

SOQL  Stands for "Salesforce object query language"

SOSL  :Stands for "Salesforce object search language"

SOQL retrieves the records from the database using “SELECT” keyword

SOSL retrieves the records from the database using “FIND” keyword

Works on multiple objects at a same time.

Need to write different SOQL for different object.

Cannot used in Triggers. Can only be used in Apex class and anonymous block.

Can be used in Apex class and Triggers.

60. How to round the double to two decimal places in Apex?

Ans: Decimal d = 100/3;

Double ans = d.setScale(2) ;

61. In Profile settings, what is difference between “Modify All Data” and “Modify All”?

Ans:Modify All Data : Create, edit, and delete all organization data, regardless of sharing settings. Modify All : Give All (Read, Create, Add, Delete) permission to selected Object.

62. If i want record level access then what should i use from Salesforce security model?

Ans: Manual Sharing (Enabling “Sharing Button” at the profile level)

63. If i want Object level accesses then what should i use from Salesforce security model?

Ans: Profile

64. In OWD (Organization wide Defaults), can i change the setting “Grant Access Using Hierarchies” for Standard Objects?

Ans: We cannot change it for Standard Objects However for Custom Objects it’s possible.

65. What is Mandatory while creating User, Role or Profile?

Ans: It’s Profile.

66. In case of Master-Detail relationship, on Update of master record can we update the field of child record using workflow rule?

Ans: Yes, We can do it using Cross Object field updates

67. In case of Master-Detail relationship, on Update of child record can we update the field of Parent record using workflow rule?

Ans: Yes, the Master fields are also available for “Evaluation Criteria”.

68. While setting OWD (Organization wide Defaults), can we change/modify the setting of child record in case of Master-Detail relationship?

Ans: No, Child record is controlled by the Parents setting.

69. What is the need of “Custom Controller” in Visualforce as everything can be done by the combination of Standard Controller + Extension class.

Ans: Sharing setting is applied on standard object/extension by default; In case we don’t want to apply sharing setting in code then Custom controller is only option.

It is possible that the functionality of page does not required any Standard object or may require more than one standard object, then in that case Custom controller is required.

Interview Questions

70. In class declaration if we don’t write keyword “with sharing” then it runs in system mode then why keyword “without sharing” is introduced in apex?

Ans: Lets take example, there is classA declared using “with sharing” and it calls classB method. classB is not declared with any keyword then by default “with sharing” will be applied to that class because originating call is done through classA. To avoid this we have to explicitly define classB with keyword “without sharing”.

71. If user doesn’t have any right on particular record and have only read level access at object level. Can he change the record owner?

Ans : Yes. In profile, there is setting for “Transfer Record”.

72. How to hide the “App Setup” and “Administration Setup” Menu from user’s setup page?

Ans: In Profile, remove access “View Setup and Configuration”.

73. While creating new profile for user, which existing profile should be copied?

Ans: If the new user is not System administrator then copy from “Standard User” profile.

74. Who can run reports?

Ans: Users with permission “Run Report” and access to report folder can only run the report.

75. What is Difference between “printable View” and “Export Details“button on report?

Ans: Printable View: formatting, grouping and subtotals are persisted. Export Details: formatting, grouping and subtotals are lost.

76. Which permission is required to set the running user other than you in dashboard?

Ans: “View All Data” in profile.

77. Who can access “drag and drop dashboard”?

Ans: User with permission “manage dashboard”.

78. Which type of report can be used for dashboard components?

Ans: Summary and Matrix report can be used to create dashboard components.

79. How many types of dashboard components are available?

Ans: The following are the Data Components in the dashboards

 Horizontal Bar Chart

 Vertical Bar Chart

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 Line Chart

 Pie Chart

 Donut Chart

 Funnel Chart

 Gauge Chart

 Metric

 Table

Note: The Components of the dashboard that use the Grand Totals is Metric and Guage

80. Explain dynamic Dashboard.

Ans: Dashboard which is running under current logged in user permission are known as “dynamic Dasboard”.

At the most 3 dynamic dashboards can be built

This type of dashboard cannot be scheduled for refresh. IT must be scheduled manually.

81. What is analytic Snapshot in salesforce?

Ans: Analytic snapshot capture and store the data at pre decided intervals. It captures data from report and saves in custom object as per schedule. It only supports tabular and summary report as a source report. It does not support matrix report. The field type in target object must be same as source report object field.

82. Explain difference in COUNT() and COUNT(fieldname) in SOQL.

Ans: COUNT()

 COUNT() must be the only element in the SELECT list.

 We can use COUNT() with a LIMIT clause.

 We can’t use COUNT() with an ORDER BY clause. Use COUNT(fieldName) instead.

 We can’t use COUNT() with a GROUP BY clause. Use COUNT(fieldName) instead.

COUNT(fieldName):

 We can use COUNT(fieldName) with an ORDER BY clause.

 We can use COUNT(fieldName) with a GROUP BY clause.

83. How to write the “Where” clause in SOQL when GroupBy is used?

Ans:We cannot use the “Where” clause with GroupBy instead we will need to use the “Having Clause“.

Interview Questions

Ex: Get all the opportunity where more than one record exists with same name and name contains “ABC”.

SELECT COUNT(Id) , Name FROM Opportunity GROUP BY Name Having COUNT(Id) > 1 AND Name like '%ABC%'

84. How many ways we can make the field required?

Ans: We can make the field required in the three ways:

a. While creating a field.

b. Using Validation rules

c. Using Page Layouts

85. How to give the blank value as the field value to the record using Data Loader?

Ans: Use the setting “Insert Null Values” in the Data Loader settings.

86. What is the Customer Portal and Partner Portal?

Ans: Customer Portal: A salesforce.com Customer portal similar to a Self – Service Portal in that it provides an online support channel for customers – allowing them to resolve their inquires without contacting a customer service representative.

Partner Portal:Partner relationship management allows companies to maximize the return on their channel investments and increase revenues by managing, tracking, and forecasting business alongside their direct sales business. It also helps partners sell more effectively, close more business, and achieve greater profits. This Partner Portal determines partners with Salesforce data can help sell more without spending more. A partner portal allows partner users to log in to Salesforce through a separate website than non-partner users. Partner users can only see the data that we have made available to them.

87. What are the Governor Limits?

Ans: Governor Limits are runtime limits enforced by the Apex runtime engine. Because Apex runs in a shared, multitenant environment, the Apex runtime engine strictly enforces a number of limits to ensure that code does not monopolize shared resources. Types of limits that Apex enforces are resources like memory, database resources, number of script statements to avoid infinite loops, and number of records being processed. If code exceeds a limit, the associated governor issues a runtime exception.

Total number of SOQL queries issued

200

Total number of records retrieved by SOQL queries

50000

Total number of records retrieved by SOQL queries

20

Interview Questions

Total number of records retrieved by a single SOSL query

200

Total number of DML statements issued

150

88. What are the annotations in the Apex?

Ans: An Apex annotation modifies the way a method or class is used, similar to annotations in Java.

 @Deprecated

 @Future

 @IsTest

 @ReadOnly

 @RemoteAction

89. What is @isTest annotation?

Ans:Use the isTest annotation to define classes or individual methods that only contain code used for testing your application.

90. How many controller extensions we can use in Visualforce Page?

Ans: Any number of controller extensions

91. What are the Collections?

Ans: Collection is a group of similar data types. There are three types of collections.

 Lists

 Maps

 Sets

92. What is difference between the Sets and Maps?

Ans:A set is an unordered collection of primitives or sObjects that do not contain any duplicate elements.

A map is a collection of key-value pairs where each unique key maps to a single value. Keys can be any primitive data type, while values can be a primitive, sObject, collection type or an Apex object.

93. What are the data types we can give for the Key and Values in Maps?

Ans: Keys – Primary Data Types

Values – Primitive, sObject, Collection Type or an Apex object

94. What is the difference between the with sharing and without sharing keywords?

Interview Questions

Ans: Use the with sharing keywords when declaring a class to enforce the sharing rules that apply to the current user.

Use the without sharing keywords when declaring a class to ensure that the sharing rules for the current user are not enforced

95. What is the difference between the Profile and Role?

Ans:Profiles:A collection of settings and permissions that define how a user accesses records. Profiles Control a user’s permissions to perform different functions in Salesforce.

A profile can have many users, but a user can have only one profile.

Roles:Controls the level of visibility that users have to an organization's data

96. Can we create a user without assigning the profile?

Ans: No, because while creating the user, selection of profile is mandatory thing

97. What are the Assignment Rules?

Ans: Assignment Rules are used to automate organization’slead generation and support processes.

Lead Assignment Rules—specify how leads are assignedto users or queues as they are created manually, captured from theweb, or imported via the lead import wizards.

Case Assignment Rules—Determine how cases are assignedto users or put into queues as they are created manually, using Web-to-Case.

98. What is Cross Object Formula?

Ans:Cross-object formulas can reference merge fieldsfrom a master (“parent”) object if an object is on thedetail side of a master-detail relationship. We can reference fieldsfrom objects that are up to ten relationships

We can able to insert related Object data into a formula

99. How to hide a Tab for an User

Ans: By profiles we can hide a tab for a user

Use “Tab Hidden” setting for tab hide

100. What is an External ID?

Ans: External IDs are used when we interacting with an external systems. It will act as unique record identifier. We can define 3 external ID fields per object. These are the data types of fields

 Number

 Text

 Email

101. How to merge duplicates without going for Third Party tools?

Ans:Click on the Tab and go to the Tools section, we can find the Merge option

102. How many ways we can do deployment?

Ans: There are three ways to do deployment

i. By using Change Sets

ii. By using Force.com IDE tool(Eclipse)

iii. By using Force.com Migration toolkit

103. What is the best practice you are using while coding?

Ans:

a. Bulkify your Code: Bulkifying Apex code refers to the concept of making sure the code properly handles more than one record at a time. When we try to load the bulk of the records using the Data Loader, then we make sure that code will satisfy.

b. Avoid SOQL Queries inside FOR Loops: When queries are placed inside a for loop, a query is executed on each iteration and the governor limit is easily reached. Instead,

Click on MergeAccounts

Interview Questions

move the SOQL query outside of the for loop and retrieve all the necessary data in a single query.

c. Avoid Multiple Triggers on the Same Object: Write the Single trigger on the each object and write the logic in the classes and call that classes in the triggers.

d. Use of the Limits Apex Methods to Avoid Hitting Governor Limits

e. Avoid Hardcoding IDs

104. What is the MVC design pattern in Salesforce.com?

Ans: Model view controller (MVC) design pattern is the one of the most popular design pattern which contains three modules.

a. Model

b. View

c. Controller

Model: What schema and data does salesforce uses to represent the system completely. In salesforce, we can say that sObjects are the model. Ex: Sobjects, Apex Classes

View: How the schema and data is represented. Visualforce is used to present the data to users. Ex: Pages, Components

Controller: How the interface actions. Controllers are used to perform the actions whenever users interact with Visualforce. Ex: Standard, Custom (Apex)

105. How many records we can display in the particular report?

Ans: We can display only 2000 records for a report.

If we want to see more than 2000 records, then we can export in excel or .csv file.

106. How to call method in the VF page?

Ans: We have a attribute called action in the <apex:commandbutton> tag in the VF page.

<apex:commandButton action="{!save}" value="Save" id="theButton"/>

107. How much code coverage we can do for a Test Classes?

Ans: 75%

108. What Is the Formula Field?

Ans:A read-only field that derives its value from a formula expression which we define. The formula field is updated when any of the source fields change

109. Mention the names of standard Controllers?

Ans:Accounts, Contacts, Opportunities, Leads…etc (all standard and custom objects)

110. What are the actions in the Workflow?

Ans:

a. Task

b. Email Alert

c. Field Update

d. Outbound Messages

111. What is the Validation rule?

Ans: Validation Rules verify that the data a user enters in a record meets the standards we specify before the user can save the record

Validation rule also includes the error message to display to the user when the rule returns a value of true due to an invalid value

112. If we don’t have 75% code coverage, can we move it from one sandbox to another sandbox?

Ans:Yes, we can move a class from one sandbox to another sandbox. But if we want to move a class from sandbox to production environment we need to have a Test Class with a minimum of code coverage should be 75%

113. Can we have duplicates in the External ID?

Ans: No

114. Which method in custom settings returns list of records?

Ans:getAll()

115. What are the context variables in Triggers?

Ans:Trigger.new, Trigger.old

Trigger.NewMap, Trigger.OldMap

Trigger.isInsert, Trigger.isUpdate, Trigger.isDelete, Trigger.isBefore, Trigger.isAfter, Trigger.isUndelete

116. What is the Bulk Triggers?

Ans:All the triggers are bulk triggers by default, and can process multiple records at a time. We should always paln on processing more than one record at a time.

Interview Questions

117. What is the difference between giving with sharing and without sharing while creating a class?

Ans: The class with sharing means we are enabling the access to the profiles

The class without sharing means we are disabling the access to the profiles.

118. Can we put list in the Map?

Ans: Yes, we can put list in the Map. Please find the code below

Map<Id, List<Opportunity>>MapList=New Map<Id, List<Opportunity>>();

119. What are the different types of the trigger events?

Ans: An event in a trigger refers to a situation when the trigger gets fired.

Before Insert: Before inserting the record into the database, the trigger will be fired.

Before Update: Before updating a record which is fetched from database, the trigger will be fired.

Before Delete: Before deleting the record, trigger will be fired.

After Insert: After inserting a newly entered record into database, the trigger will be fired.

After Update: After modifying the record and once it is saved to database, the trigger will be fired.

After Delete: After deleting a record, if user needs to perform any action, he can fire the trigger using this after delete event

After Undelete: Once the record gets deleted, it will be sent to recycle bin. So, a trigger can be fired when user is moving back from recycle bin to its respective object and the transaction is done.

120. What are the types of Triggers?

Ans: There are two types of triggers.

 Bulk Triggers

 Recursive Trigger

Recursive Trigger:A Trigger that creates a new record as part of its processing logic; however, that record may then cause another trigger to fire, which in turn causes another to fire, and so on.

121. What is difference between Trigger and Workflow?

Ans: Workflow: Inbuilt functionality, used on single object

Trigger: Used for complex business process in which multiple Objects can handle.

Ex: Using Workflow, Based on the criteria we mentioned on the parent record, we can do field update on the parent only but not on child object

Interview Questions

Using Triggers, Based on the criteria we mentioned on the parent record, we can do field update on child also

122. How many characters we can enter in the formula field? What will happen if we exceed the characters limit?

Ans: we can enter upto 3900 characters in the formula field. If we exceed the limit, then it will give the compilation error.

123. Can we include one formula field with in another formula field? What about the size?

Ans: Yes, we can include one formula field with in another formula field. It will calculate the formula field characters which we included in formula field.

124. What is the actionFunction in the Visualforce pages?

Ans: <apex:actionFunction>:A component that provides support for invoking controller action methods directly from JavaScript code using an AJAX request.

An <apex:actionFunction> component must be a child of an <apex:form> component.

Notes: <apex:actionStatus>: This component Is used for displaying different values depending on whether it’s in progress or completed.

<apex:actionSupport>: A component that adds AJAX support to another component, allowing the component to be refreshed asynchronously by the server when a particular event occurs, such as a button click or mouseover.

<apex:actionPoller>: This componentspecifies a timer that sends an Ajax update request to Force.com according to a time interval that we specify.

125. What are the operations we can do using Data Loader?

Ans:

a. Insert

b. Update

c. Upsert

d. Delete

e. Export

126. What is the maximum size of the PDF generated on Visualforce attribute renderAs?

Ans: The maximum response size when creating a PDF must be below 15 MB, before being rendered as a PDF.

127. What is difference between the Force.com and Salesforce.com?

Ans: Force.com is the platform used to develop the applications in the salesforce

Salesforce.com is keyword used to search anything.

128. What is the difference between Data Loader and Import Wizard?

Ans:

Data Loader   :It supports all the Standard Objects and Custom Objects

Import Wizard  :It Supports Accounts/Contacts, Leads, Solutions and Custom Objects

Supports upto 1 million records (Data Loader)

Supports upto 50,000 records 

Duplicates will be allowed(Data Loader)

Duplicates will not be allowed

Have Batch Size (Data Loader)

Don’t have any batch size

129. What are the OWD’s?

Ans: OWD’s is used for restrict the access.Organization-wide default sharing settings give a baseline level of access for each object and enable you to extend that level of access using hierarchies

130. What is sharing rules?

Ans: Sharing rules represent the exceptions to organization-wide default settings. Using sharing rules we can extend the access for the records.

131. At profile level what are the permissions we must give for OWD’s does not work?

Ans: View All and Modify All permissions

132. What are Escalation Rules?

Ans: Escalation rules allow us to define automated actions when cases with specific criteria are open after a specified period of time. They can help us to identify when cases have fallen outside of an intended service level.

When escalating a case, we can choose to automatically notify a user, reassign the case to another user or queue, or both.

Note: we can create Escalation Rules for only “Cases” object.

133. What is Email to Case conversion?

Ans: Salesforce.com can automatically create a case when an email is sent to one of your company's email addresses, such as support@company.com. This Email-to-Case functionality auto-populates case fields from the content of each email. Forexample, an email subject heading becomes a case subject. Email-to-Case or On-Demand Email-to-Case to efficiently resolve and correspond with customer inquiries via email.

Interview Questions

134. What is a workflow?

Ans: Workflow rules allow us to automate the business processes for organization.

135. What is Email Template? How to design Email Template?

Ans: Email Templates determines the content of email which we will used to send through Email Alert action.

There are four kinds of Email Templates:

i. Text

ii. HTML

iii. Custom

iv. Visualforce

136. When a workflow fires?

Ans: Workflows will contain Evaluation Criteria and Rule Criteria, Whenever the Rule Criteria is true, then workflow rule will fire and it will occur actions that are associated with that workflow.

137. What is an Approval Process?

Ans: An approval process is an automated process that organization can use to approve records in Salesforce. An approval process specifies the steps necessary for a record to be approved and who must approve it at each approval step.

Interview Questions

An approval process also specifies the actions to take when a record is approved, rejected, recalled, or first submitted for approval.

The Approval Process determines the delegated approver, if necessary. And it also determines if users can edit records that are awaiting approval.

The Approval Process decides if records should be auto-approved or rejected.

138. What are the two different ways to create a workflow?

Ans:There are two ways to create a workflow:

a. Use Jump Start Wizard

b. Use Standard Setup Wizard

139. What is a Time Dependent Workflow?

Ans: In this kind of workflow rules, the actions that queue when a record matches the criteria, and execute according to time triggers.

140. What are types of Workflow rules and what is the difference?

Ans: There are two types of workflow rules.

a. Immediate workflow rules

b. Time – Dependent Workflow rules

In Immediate kind of workflows, the workflow actions will execute immediately whenever a record meets the conditions specified in the workflow rule

Ex: Salesforce.com can automatically send an email that notifies the users when a new account is created with status = “Invalidated” immediately

In Time – Dependent workflow rules, the actions that queue when a record matches the criteria, and execute according to time triggers.

Ex: Salesforce.com can automatically send an email reminder to the account team of a high – value opportunity is still open for ten days before the close date.

141. What are Tab Settings at Profile level?

Ans:There are three types of TAB Settings

Tab Hidden: The setting which is used to hidden the tab without an option to the user to turn the tab back on.

Default OFF: The setting used for a tab not to appear on the tab panel but still allowing a user to access it by click on “+” sign on the tab panel

Default ON: Use this setting for a tab to be displayed on the Tab Panel.

142. What are the types of Tabs? What is the Difference between them?

Ans: There are three types of tabs:

Custom Object Tabs:

A custom tab is a user interface component that we create to display custom object data.

Web Tabs:

Display any external web based application or web page in a user interface tab

Visualforce Tabs:

It allows us to embed Visualforce Pages

143. What is LEAD conversion?

Ans:Lead qualification depends on business process and should have beendeveloped in conjunction with both the marketing and sales team.

During lead conversion, new records are created for Account, Contact and Opportunity objects where the account record name field will contain the Company Name fieldvalue from the lead, and the contact record name field will be populated from theName field within the lead record.

Opportunities which are created upon lead conversion contain default values for the required fields, where the Close Date defaults to the last day of the current quarterand the Sales Stage is set to the first value in the Stage picklist.

To convert a lead, select the lead that is to be converted either by clicking on the Lead tab and selecting from the list view or by searching and then clicking on Convert button onthe lead detail page as shown next:

Interview Questions

The lead conversion screen will be displayed where we can check the owner of thenew records. Here we can choose to send the record owner an automated notificatione-mail. We can also set the status of the converted lead and also specify that a newtask is created for the record owner to act as a follow-up task as shown next:

Before creating any new account or contact records, the Salesforce CRM application attempts to match existing account and contact names and the name of the lead. Where there is a match, we will have the option of selecting the existing records.

Click on “Convert” button.

144. What happens to a lead when it is converted?

Ans: When the Lead is converted, the Account, Contact and Opportunity (Optional) will be created automatically by taking the values from the lead record.

145. What is custom object?

Ans:Custom Objects provide a structure for storing data.Custom objects are database tables that allow us to store data specific to organization in salesforce.com. We can use custom objects to extend salesforce.com functionality or to build new application functionality.

Click on “Convert” button here

Interview Questions

146. What are the different fields Created by default while creating an object?

Ans: By default for every custom object, four fields are created, those are:

 Created By

 Last Modified By

 Owner

 Record Name

Note: Created By, Last Modified By fields are used for audit fields and they are also called as System fields

147. What is the difference between custom object and standard object?

Ans:The objects provided by salesforce.com are called standard objects. The objects which we have created to extend the functionality are called custom objects.

Standard Objects

Custom Objects

We cannot edit the standard objects

We can edit the custom objects

We cannot delete the standard objects

We can delete the custom objects

They don’t have API Name

They have API Name

148. What is a Profile?

Ans:A profile is a collection of settings and permissions that we define to access the records. Profile controls a user’s permissions to perform different functions in salesforce. A profile can have many users, but a user can have only one profile.

149. What is Role?

Ans: A Role controls the level of visibility of the data.

150. What does Profile Controls?

Ans: Profile controls the following:

 Tabs

 Custom Apps

 Page Layouts

 Record Types

 Field Level Security

 Login Hours and IP

 Administrative, General and Object Permissions

151. What are the different Standard Profiles in Salesforce?

Ans:There are six (6) standard profiles:

 System Administrator

 Standard User

 Solution Manager

 Marketing User

 Contract Manager

 Read Only

152. What is a Pagelayout?

Ans:A Page layout determines how detail and edit pages are organized (field locations). Page layouts are responsible for customizing page sections and which fields, related lists and custom links are in a user’s view.

153. What does a Pagelayout controls?

Ans:Pagelayouts controls the following: Fields view Sections Related lists Buttons Column heads in the related lists Custom links Visualforce Pages

154. What is a Report?

Ans: A report returns a set of records that meets certain criteria and displays it in organized rows and columns. Report data can be filtered, grouped and displayed graphically as a chart.

We must have “Read” permission on the records included in reports, otherwise when we run them, they may be missing data or appear blank.

155. How many types of reports we can create?

Ans: There are four types of reports

a. Tabular Report ----It provides a simple listing of data without subtotals

b. Summary Report ----It provides a listing of data like a tabular report plus sorting (grouping) and subtotaling of data.

c. Matrix Report ----It provides a totals for both rows and columns

d. Joined Reports ---- A joined report can contain data from multiple standard or custom report types. We can add report types to a joined report if they have relationships with the same object or objects.

156. What are the different types of charts that can be added for a report?

Ans: There are different types of charts that we can add for a report:

a. Horizontal Bar Chart

b. Vertical Bar Chart

c. Line Chart

d. Pie Chart

e. Donut Chart

f. Funnel Chart

g. Scatter Chart

157. What is a Summary Report?

Ans: Summary Report provides a listing of data like a tabular report plus sorting (grouping) and subtotaling of data.

Summary reports can be used to get subtotals based on the value of a particular field

158. Can a single Report be shared? If so how?

Ans: We can give the report access to the users through the report folder. Report sharing can be done by creating a report folder and add the reports to the folder which we want to give access

159. What is Dashboard?

Ans: A Dashboard shows the data from source reports(Summary reports, Matrix reports) as visual components, which can be charts, gauges, tables, metrics or visual force pages

Each dashboard can have upto 20 components.

Administrators control access to dashboards by storing them in folders with certain visibility settings.

If we have access to a folder, we can view its dashboard.

160. Can we delete a junction object?

Ans: Yes, We can delete the Junction Object

161. Generally for a developer which profile is given?

Ans: System Administrator Profile

162. Can we assign many Profiles for a single User?

Ans: No – we can assign only one profile for a single user.

163. Can a User be created without a role?

Ans: Yes – We can create a user without assigning a role.

164. Can a user be created without a profile?

Ans: No- we cannot create a user without assigning a profile.

165. What is Report Types?

Ans: Custom report types allow us to build a framework in the report wizard, from which users can create and customize reports. We can build custom report types off of the relationships (master-detail and lookup) between objects so that we can:

 Choose which standard and custom objects to display to users creating and customizing reports

 Define the relationships between objects displayed to users creating and customizing reports

 Select which objects' fields can be used as columns in reports.

166. What is a Package and what are the types of Package?

Ans: Packages are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

There are two types of packages:

a. Managed Package

b. Unmanaged Package

A managed package is a collection of application components that are posted as a unit on AppExchange, and are associated with a namespace and a License Management Organization. To support upgrades, a package must be managed.To support upgrades, a package must be managed. An organization can create a single managed package that can be downloaded

Interview Questions

andinstalled by many different organizations.Managed packages differ from unmanaged packages by having some locked components, allowing the managed package to be upgraded later.

Unmanaged packages do not include locked components and cannot be upgraded.

167. What is the format of the file identified in DATALOADER?

Ans: The Data Loader will support only .csv file because of its size is less than .xlsx file.

168. What are log files in Data Loader?

Ans: Log files are error and success files that are generated automatically in data loader for the following operations:

a. Insert

b. Update

c. Upsert

d. Delete

Note:The log files cannot be generated automatically for the “Export” operation in Data Loader.

169. What is the difference between Task and Event?

Ans: Task: Represents a business activity such as making a phone call or other “to-do” items. In the user interface, task and Event records are collectively referred to as activities.

Event: Represents a calendar appointment event

170. What is Developer Console or Anonymous block?

Ans: An anonymous block is Apex code that does not get stored in the metadata, but that can be compiled and executed using the Developer Console.

171. How can we avoid the Governer Limitations?

Ans: By using Batch Apex

172. What is PAGINATION?

Ans: Pagination is the getting Previous and Next Links to move into previous and next pages.

173. What is Batch Apex? Whenwe go for the batch APEX?

Interview Questions

Ans: Batch Apexis used to build complex, long-running processes on the Force.com platform.

We can go for the batch apex when we face any Governor Limits.

174. Can we make a field mandatory in a Visualforce Page?

Ans: Yes, we can make the field required by using the “Required” attribute

175. What is the difference between PAGEBLOCK TABLE and a DATA TABLE?

Ans:<apex:pageBlockTable> :

A list of data displayed as a table within either an <apex:pageBlock>or <apex:pageBlockSection> component, similar to a related list or list view in a standard Salesforce page.

<apex:dataTable>: It will also displays the data as a table, but look and feel will be different.

General Questions:

1. What is CLOUD COMPUTING?

Ans: Cloud computing is the concept of accessing infrastructure, platform and software as a service over the internet by paying the each use of the IT service. Cloud computing is a crowd/group of unknown resources that are giving for a special purpose to the user.

2. How Cloud Computing is suitable for your organization?

Ans: We have several Advantages using the cloud computing:

It reduces the cost Increased Storage Flexibility No need to install any software and no need to buy any licenses. We can access from any location Low maintenance and Low Cost Salesforce adds extra features for every release.

3. What does Salesforce provide you? (Different services provided by Salesforce.)

Ans: There are three types of Services that are provided by Cloud:

a. IAAS (Infrastructure as a Service): Accessing Infrastructure such as Application server, storage server over the internet is called IAAS.

b. PAAS (Platform as a Service):It is the concept of accessing a platform such as any programming language on which an application is built.

c. SAAS (Software as a Service):It is the concept of accessing a software application over the internet is called SAAS.

Interview Questions

4. What is Force.com?

Ans: Force.com is the platform which is provided by the Salesforce used to develop the application

5. What is AGILE methodology?

Ans: It is a process of moving development into Production for every two weeks.We will update everyone tasks by themselves in the Scrum call (not more than 10 min call) which will run by Scrum Master

6. What are the different Editions of Salesforce?

Ans:

a. Contact Manager

b. Group Edition

c. Professional

d. Enterprise

e. Unlimited

7. Which edition do you use in your organization?

Ans: Unlimited Edition

Note: The client will choose the type of edition based on his business.

8. What are the standard objects in Salesforce?

Ans: The Salesforce provides the following objects, so they are called Standard Objects

a. Accounts

b. Contacts

c. Opportunities

d. Leads

e. Cases

f. Solutions

g. Campaigns

h. Products

i. Forecasts

j. Contracts

k. Users

l. Reports

m. Dashboards

9. What are the Standard Applications Provided by Salesforce?

Interview Questions

Ans: The following applications provides by the salesforce

a. Marketing

b. Sales

c. Call Center

d. Community

10. Who are leads?

Ans: A Lead is any person, Organization or company that may be interested in our products. Sometimes leads are preferred to as products or suspects. Leads are not yet Customers.

11. What is a Campaign?

Ans: A Campaign is any marketing project that we want to plan, manage and track in salesforce

12. What is an Opportunity?

Ans: An Opportunity is any potential revenue-generated event (Sales deal) that we want to track insalesforce

13. What is an App?

Ans: An application is a logical container for all of the objects, tabs, processes and services associated with a given business function.

An Application is group of tabs that work as a unit to provide functionality

14. What is a standard field created automatically by when we create a object? What are different options available while creating a standard field for a object?

Ans: The field “Record Name“ will be created automatically while creating an object. The options are:

Text Auto Number

Questions on Navigations:

15. How to create acustom app?

Ans: Path for creating custom app: Your Name  Setup  App Setup  Create Click on “Tabs”

Interview Questions

16. Creating a Custom Object?

Ans: Path for creating a Custom Object: Your Name SetupApp Setup CreateClick on “Objects”

17. Creating the fields.

Ans: Path for creating for both standard and custom objects

For Standard Objects:

Your NameSetupApp Setup Customize Select the standard object Click on “Fields” Go to the “Custom Fields & Relationships” section Click on “New” button

For Custom Objects:

Your NameSetupApp SetupCreate Click on “Objects” Click on the “Object” NameGo to the “Custom Fields & Relationships” section Click on “New” button

18. Creating the user?

Ans: Path for creating a user: Your NameSetup  Administration Setup Manage Users Click on “Users” Click on “New User” button

19. Creating the Profile?

Ans: Your NameSetup  Administration Setup Manage Users Click on “Profiles” Click on “New Profile” button

20. Creating a Page layout?

Ans:Path for creating a Page Layout:

Your NameSetupApp Setup Customize Select the standard objectClick on “Page Layouts” Click on “New” button

For Custom Objects:

Your NameSetup App Setup Create Click on “Objects” Click on the “Object” NameGo to the “Page Layouts” section Click on “New” button